Privacy policy

Kohey Takashima
President and Representative Director, Oisix ra daichi Inc.

Privacy policy

Based on the idea of providing a rich and varied diet to as many people as possible, Oisix ra daichi Inc. operates a retail business focusing on food sales. We believe that handling personal information (including personal identification numbers and information, which are referred to as "personal identification information, etc."; the same shall apply hereafter) appropriately is a social obligation in conducting our business activities. In order to fulfill this obligation, we take the following approaches:

Acquisition, use and provision of personal information
We clearly define the purpose of the use of personal information handled in all of our services and personal information of our employees to the extent necessary to conduct business activities, and acquire, use, and provide such information in an appropriate manner. We use the acquired personal information only within the scope of the purpose of use and take measures to do so, and hence we shall not handle personal information beyond the extent necessary to achieve the specified purpose of use. With respect to personal identification information, etc., we take measures to specify the purpose of use within the scope defined in each item of Article 19 of the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (hereinafter referred to as the "Act on the Use of Numbers") and shall use such information only within the scope of its purpose of use.
Provision of personal information
When sharing all or part of the personal information acquired pursuant to the measures set forth in the preceding paragraph, we shall select those who reach a satisfactory level of protection and take appropriate measures through a contract or the like concerning the protection of personal information.
Compliance with laws, guidelines and regulations concerning the protection of personal information
We shall comply with the Act on the Protection of Personal Information, the Act on the Use of Numbers, and other laws and regulations concerning the protection of personal information as well as the guidelines and other norms specified by the government.
Safety management of personal information
We shall take reasonable safety measures and corrective measures against unauthorized access to personal information and risks such as leakage, loss, destruction, and falsification of personal information.
Procedures for disclosure, etc. and complaints and consultations concerning personal information
We shall respond to requests for disclosure, correction, addition, deletion, suspension of use, elimination of personal information, provision of such information to third parties, and information on the purpose of its use made by the provider of such information with the least delay. We shall also respond promptly to complaints, consultations and other inquiries concerning personal information made by customers, etc.

<Contact information for inquiries on privacy policy>
Personal information protection manager, Oisix ra daichi Inc.
Email: kojinjouhouhogo@oisix.com
Approaches to the protection of personal information (personal information protection management system)
We shall continue to review and improve our approaches to ensure the protection of personal information.

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Established on July 1, 2007
Revised on November 26, 2007
Revised on January 4, 2008
Revised on July 1, 2010
Revised on April 1, 2012
Revised on February 4, 2016
Revised on July 1, 2017

Handling of personal information in our company

In order to provide better service, Oisix ra daichi Inc. (hereinafter referred to as "the Company") often ask for personal information including name, address, telephone number, email address and other relevant information, as well as personal identification number and personal identification information (which refers to personal information including personal identification numbers. Personal identification numbers and information shall hereinafter referred to as "personal identification information, etc.).
To ensure that customers trust the service Oisix offers, the Company shall comply with the laws and regulations concerning the protection of personal information (including the "Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure") and stipulate the following as the Regulations on the Handling of Personal Information in the Company (hereinafter referred to as "the Regulations on the Handling of Personal Information").
The "Regulations on the Handling of Personal Information" clarifies how the personal information of customers, employees and other parties concerned (hereinafter referred to as "customers etc.") shall be used and managed by the Company when conducting business.。

Personal information
In order to provide better service, the Company shall ask for accurate personal information of its customers including name, address, telephone number, fax number, gender, e-mail address, date of birth, bank account number, purchase history, family structure, occupation, title, qualifications, annual income, other property information, hobbies, preferences, ID, URL of blogs, websites, etc., SNS account ID, IP address, mobile phone's individual identification number, information on visited websites and other access logs, complaints, consultation and inquiry information, audio information, and image information such as face pictures, as well as information necessary for customization of products such as blood type, height, weight, ring size, and other physical information to be able to identify certain individuals based on one or a combination of two or more of the above categories when they wish to purchase personalized gifts. The Company shall ask for personal identification information of its employees and business partners in accordance with the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (hereinafter referred to as the "Act on the Use of Numbers") only when dealing with sole proprietors. In addition to personal information of customers themselves, personal information also includes information on their family, friends and shipping address, which is acquired indirectly through the customers.

Purpose of using personal information

We will use personal information of customers, etc. for the following purposes.

Type of personal information	Purpose of use
1．Personal information about customers	(1) To conduct business operations related to sale, delivery, and payment of goods, rights, services, etc. (including the production of personalized items) of the Company and third parties.
	(2) To deliver gift items on behalf of purchasers (the personal information of those designated as the recipients of such items shall be used).
	(3) To send advertisements and publicity materials of products (including e-mails, leaflets and other direct mails) or newsletters of the Company and third parties.
	(4) To send requests for campaign participation, questionnaires, interviews to improve service, etc.
	(5) To conduct campaigns, contact prize winners, and send prizes, etc.
	(6) To manage seminars and events.
	(7) To provide point service and affiliate services.
	(8) To conduct marketing activities and exploratory statistical analyses of marketing data.
	(9) To manage customer information, service and other related information.
	(10) To provide product and service support and respond to inquiries, etc.
	(11) To conduct marketing activities including face-to-face sales.
	(12) To conduct exploratory statistical analyses of marketing data.
	(13) To develop and improve the Company's products and services.
	(14) To maintain the system and deal with problems.
	(15) To simplify operations such as membership subscription when those who have registered their personal information with the Company use different services provided by the Company or its subsidiaries.
	(16) To carry out entrusted operations when the Company is entrusted with operations to handle personal information by business partners, etc. (including communications involved in shipment and surrogate shipment).
	(17) To exercise rights and fulfill obligations according to contracts, laws, etc.
	(18) To compare with sources held by other companies to confirm postal addresses and conduct marketing and advertising activities.
	(19) For other purposes specified separately for each service of the Company
	(20) To manage other contacts and services and send related materials.
	When the Company is contacted by telephone, calls may be recorded for the above purposes and training purposes to assure smooth business operations.
2. Personal information about business partners (including individuals), members and employees of other companies	(1) To make contacts necessary for business (including sending greeting cards), cooperate, negotiate, fulfill contracts, request implementation, etc.
	(2) To manage business partner information and process payments and incomes.
	(3) To suggest production areas and products to customers, etc. as well as to conduct sales promotions and publicity campaigns related thereto.
	(4) To list in records such as corporate information, business reports, company history, etc.
	(5) To inform of the Company's services, events, etc.
	(6) To request cooperation in answering questionnaire and create other statistical materials.
	(7) To identify individuals from the perspective of the Company's protection management of trade secrets, etc. when they visit the Company.
	(8) To fulfill the obligations stipulated by the Act for Securing the Proper Operation of Worker Dispatching Undertakings and Improved Working Conditions for Dispatched Workers as well as laws and regulations such as the Industrial Safety and Health Law.
	(9) To confirm the law compliance status of the Company's employees and business partners.
	(10) To create payment records related to remunerations, fees, contract deposits, cash prizes, etc. based on personal identification information when dealing with sole proprietors.
3. Personal information about government officials, public officers, etc.	(1) To make necessary contacts, reports, inquiries, etc. to government agencies for business operations.
	(2) To confirm the law compliance status of the Company and its employees.
4. Personal information whose handling is entrusted with the Company by other business operators	To fulfill contracts with business partners (fulfillment of entrusted businesses), etc.
5. Personal information about shareholders	(1) To exercise of rights and fulfill obligations in accordance with laws and regulations.
	(2) To afford facilities for their position as shareholders from the Company.
	(3) To implement measures to smooth the relationship between shareholders and companies from the perspective of a corporation and its members.
	(4) To manage shareholders (creation of shareholder data, etc.) in accordance with laws and ordinances
	When the Company is contacted by telephone, calls may be recorded for the above purposes and training purposes to assure smooth business operations.
6. Personal information about participants of events, etc.	(1) To make contacts and provide information related to events.
	(2) To provide information on related products or services and conduct surveys, analyses, promotions, advertising activities, etc. entrusted by business partners.
	(3) To provide information on events etc. and conduct sales promotions and publicity campaigns related thereto.
	(4) To list in records such as corporate information, business reports, company history, etc.
	(5) For other purposes specified separately for each event, etc.
7. Personal information about job applicants	(1) To provide information on employment opportunities, etc. to job applicants (including internship) and make employment decisions.
	(2) To manage recruitment procedures at the Company.
	(3) To improve the Company's website for job applicants.
8. Personal information about employees	To manage employees. Personal identification information, etc. shall be used to the extent necessary to conduct business activities within the following scope of the purpose of use specified individually at the time of acquisition. (1) Operations related to health insurance, employees' pension insurance, and employment insurance of the information providers and their dependents, as well as other operations concerning applications and claims related to social security. (2) Operations related to tax withholding, individual inhabitant tax and declaration related to other taxes concerning the information providers and their dependents.
9. Personal information about those who have contacted or visited the Company and do not fall under the above categories 1 to 7.	To manage contacts and services and send related materials.

The Company shall not use personal information of customers beyond the reasonable scope of the purposes of use advised upon the request for provision of such information. Should its use for purposes other than those becomes necessary, customers, etc. shall be notified.

Handling of credit card information in online transactions
The Company confirms credit card information through the service provided by GMO Payment Gateway, Inc., a payment agency approved by Mobile Content Forum, to facilitate the payment of goods and services with a credit card for customers making payments with their credit card, or to confirm the validity of account numbers and credit card with financial institutions, etc. for the payment of fees. In such cases, customers' credit card information shall be sent to GMO Payment Gateway, Inc., yet the Company shall not retain any of the information.
Arbitrariness of the decision to provide personal information
With respect to the arbitrariness of the decision to provide personal information and the consequences of not providing such information, although personal information shall be provided at individual discretion, the information is necessary for the Company to conduct its business. Therefore, if the provided personal information is inadequate or inaccurate, or an individual refuses to provide his/her personal information (including actions such as deletion or elimination of information) (hereinafter collectively referred to as "failure to provide personal information") and such cases create disadvantages including problems in the business operations of the Company, inability to provide adequate services to customers such as failure to deliver their orders, failure to communicate important information, and situations where an individual is required to handle procedural tasks on behalf of the Company, their consequences shall be attributed to the individual. Please also be advised that failure to provide personal information may result in the Company's inability to respond to inquiries, etc.
Management of personal information
Regarding the handling of personal information of customers, etc., the Company manages information appropriately by placing the chief privacy officer in the department in charge of managing personal information. In addition to educating employees on privacy protection when they join the Company, it also thoroughly educates its employees by providing company-wide training courses on privacy protection on a regular basis.

<Contact information for inquiries on management of personal information>
Chief Privacy Officer, Oisix ra daichi Inc.
E-mail: kojinjouhouhogo@oisix.com
Outsourcing contractors
The Company may disclose the minimum personal information required about customers, etc. to its outsourcing contractors in order to carry out its business operations including shipment, payment, and credit of products, related after sales service, and communication of information related to new products and services in the online mail-order business. The company shall sign contracts concerning the protection of personal information with its outsourcing contractors and perform necessary and appropriate management as well as surveillance to ensure that they comply with the contract.

Note 1) The Company's outsourcing contractors include producers and manufacturers undertaking shipping arrangements of products directly sent from production areas, delivery agencies undertaking delivery of goods, payment agencies, printing and shipping agencies handling mailing labels for invoices, etc., credit companies and financial institutions, settlement proxy system companies, personal credit information agencies, debt collection agencies, marketing agencies undertaking communication of information on the Company's services, etc., research companies conducting analyses for improvement of the Company's services, etc.
Provision of personal information third-parties
The Company protect personal information in an appropriate manner and does not disclose or provide personal information about customers, etc. that may facilitate identification of individuals to a third party without their consent, except in cases where it is permitted by the Personal Information Protection Law or other laws and regulations. Personal information shall be disclosed and provided only after its destination and content have been specified and customers, etc. have given their consent. However, this shall not apply to the following cases:
1. When approved by customers
2. When required by laws and regulations
3. When necessary for the protection of someone's life, body, or property and it is difficult to obtain the consent of that person
4. When particularly necessary for the improvement of public health or the promotion of healthy development of children, and it is difficult to obtain the consent of the provider of information
5. When required by national institutions or local public entities, or those entrusted by such organizations to carry out duties prescribed by laws and regulations, and obtaining the consent of the provider of information may affect the execution of such duties.
Security
When handling personal information about customers etc., the Company carries out appropriate management by placing the control manager and strives to prevent leakage. The company also implements appropriate and rational safety measures against unauthorized access from the outside as well as risks of loss, destruction, falsification, etc.

Note 2) On the website, personal information about customers, etc. is strictly managed and protected from external access by firewalls, etc. as well as by a reliable payment system using SSL (Secure Socket Later).

Note 3) With regard to the display on the website, pages displaying personal information that can facilitate identification of individuals cannot be accessed without password authentication.
Cookies
This website may send information called cookies to the computer used to visit the site.
You must agree to the use of this technology to be able to shop on this website.
The Company shall neither view private information about customers, etc. nor change their usage environment by using this technology.

*What are cookies?
Cookies are a mechanism for websites to save browsing history and data entries sent and received between the browser and the server as a file in customers' computers. The next time they visit the same webpage, the information in cookies allows the operator of the site to change display for each customer. If customers allow the browser to send and receive cookies, the website can obtain cookies from the user's browser. Customers' browsers shall only send cookies sent and received by the server of the website to protect their privacy.

*Cookie settings
・Customers can select settings for the sending and receiving of cookies from "allow all cookies", "reject all cookies", "notify the user cookies are received", etc. The setting method varies from browser to browser. Check the help menu of your browser to find information on cookie settings.
・Please be aware that if you choose to reject all cookies, your online activities and usage of services requiring authentication and other information may be restricted.
Access logs
When customers, etc. visit this website, information about the operations is recorded in the form of an access log. This information is collected for the future improvement of the usability of the site and cause investigation in the event of problems, as well as for statistical and analytical processing of the status of utilization, etc., and shall not be used for purposes other than those.
Third-party ad serving
Advertisements of the Company are posted on various websites by third party ad servers including Google. Third-party ad servers, including Google, use cookies to deliver advertisements based on the information on the past access to this website.
Customers, etc. can visit the opt-out page of Google AdWords to disable Google's use of cookies (or visit the opt-out page of Network Advertising Initiative to disable the use of cookies by third-party ad servers).
Linked websites operated by third parties
Websites and services operated by third parties that can be accessed through the links on this website do not fall within the competence of this website, and the Company shall have no concern with the use of personal information collected independently by them.
When visiting websites through those links, customers shall comply with the privacy policy established by third parties.
Changes in the "Regulations on the Handling of Personal Information"
The Company may revise the "Regulations on the Handling of Personal Information" as necessary at any time without notice in advance in accordance with changes in laws and regulations. Should this be the case, the Company shall post the latest "Regulations on the Handling of Personal Information" on its website. Regardless of the content of the "Regulations on the Handling of Personal Information" at the time of online activates of customers, etc., the Company shall always handle customers' information according to the latest "Regulations on the Handling of Personal Information".
Inquiries regarding disclosure of personal information
Information on requests for disclosure, correction, addition, deletion, suspension of use, elimination, suspension of provision to third parties (hereinafter collectively referred to as "disclosure, etc.") of personal information can be viewed on "How to make a request for disclosure, etc. of personal information". Please check the contents of this page before proceeding with the application. Upon the confirmation of the identity of applicants, the Company shall respond to their requests to a reasonable extent. Customers are advised to contact Oisix Customer Support whose contact details are listed below for requests for information on the purposes of use of personal information, consultations, complaints, and other inquiries related to personal information about customers, etc. If you do not wish to receive newsletters from the Company, please go to "Unsubscribe from newsletters" and change the settings. (If you have multiple accounts, please perform this procedure from all the accounts.)

<Contact information for inquiries on personal information>
Oisix Customer Support, Oisix ra daichi Inc.
E-mail: cs@oisix.com

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