Risk Management

Basic Approach

Oisix ra daichi regularly identifies business risks and works to prevent incidents before they can occur and minimize damage in the event that they do. In the event of emergencies, we have a communication system set up to ensure a quick and appropriate response and have an established set of response procedures, including a business continuity plan.

Risk Management System

The Group has established the Risk Management Committee as its organization for risk management. The committee reports directly to the president and consists of a chairperson, members representing each department, and an administrative office.
The Risk Management Committee meets monthly to share risk examples, discuss cross-departmental risk measures, and have individual members report their activities. The committee provides a quarterly report to the Executive Committee, which discusses risk items and gives its approval.
Risks surrounding the Group include natural disasters, environmental changes, quality risk, administrative process risk, personnel risk, compliance risk, system risk, information security risk, and reputational risk.

Risk Management Initiatives

Reports on the main risk measures taken by the Risk Management Committee in FY 2021.

Initial response to the problems at Oisix New Ebina Station and subsequent review

We recognized from the outset that there was a serious risk of the move to the Oisix New Ebina Station distribution center resulting in failure. So we arranged the relocation in phases, making sure that we would only advance to the next phase once the all the boxes for the preceding phase had been checked. Even so, we were unable to prevent the failure of the move. So to ensure that this sort of thing would never happen again, and to make it a learning experience for us, shortcomings from the management level to the frontline were identified, discussed by the Executive Committee, and summarized in a report.
We are currently working on the plan for the relocation of the Atsugi Refrigeration Station, which is scheduled for FY2023, and this plan will reflect the content of the report on this incident.

COVID-19 countermeasures

In FY2021, mutant strains such as Delta and Omicron were running rampant. So we made continuous checks to ensure that internal infection prevention measures were being applied. In addition, during the Omicron outbreak, daycare centers and schools closed one after another, forcing an increasing number of employees to miss work, so we identified business continuity risks stemming from absenteeism and took countermeasures.

Cloud migration of Oisix system

We had been planning a full migration of the Oisix system to the cloud in FY2021, and as with the relocation to the new Ebina station, we recognized that the migration posed a risk of failure. Risk countermeasures and migration arrangements were confirmed in advance at the System Headquarters, and the migration was completed without major problems.

Response to heavy snowfall in Kanto Area in January 2022

On January 6, 2022, snow was forecast for the Kanto region, but the initial forecast did not predict that deep snow would settle. However, around noon, a heavy snow warning was issued, and there was 10cm of snow in central Tokyo that day. The Risk Management Committee kept abreast of information and activated our emergency communication network so that each department could quickly respond to impacts such as Yamato Transport's suspension of deliveries and earlier-than scheduled pickup times. Information on the situation was also shared with corporate officers and division heads.